Last updated: October 2026
fiesta is made by the fiesta team. If something isn't working, you have a question about a purchase, or you need to report a problem, email us and we'll get back to you.
Include the email address or phone number on your account, and the name of the party if your question is about one.
Subscribed on iPhone: open the Settings app, tap your name, then Subscriptions, then Fiesta Pro, and choose Cancel Subscription.
Subscribed on the web: go to the Fiesta Pro page and tap Manage subscription.
You keep Pro until the end of the period you've already paid for.
Party tickets: if the host cancels a party before it starts, or you cancel your spot before it starts, your ticket is refunded automatically, including the fiesta fee. Once a party has started, tickets aren't refundable. Refunds usually take 5–10 business days to appear on your card.
Fiesta Pro and boosts bought on iPhone: these are processed by Apple. Request a refund at reportaproblem.apple.com.
Fiesta Pro and boosts bought on the web: email us at the address above.
Go to your profile and tap Delete Account. This permanently removes your account and the content attached to it.
To report a party, a profile, or a chat message, open it and tap Report. To block someone, open their profile and tap Block. Reports go to our team for review, and content that breaks our rules is removed.